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FAQ
FAQ

Loans

Q: What is my payoff or balance?
A: You can call us at time during business hours or fax us a request to any of our branch offices.

Q: When will my payment post?
A: It usually takes about 24 hours.

Q: Can I have my loan payment deducted from my account?
A: You can either have it scheduled to be paid by signing up at any of our branch offices or by internet banking.

Q: Can you make payments online?
A: If the loan is from NWSB and you have an account with us then you can pay it through internet banking by making an online transfer. If the loan is with someone else then you can pay it through internet Bill Pay option. Please Contact any branch and have them forward your request or directly call the online banking department in Jeffersonville at 812-284-9264.

Q: Can I get the payoff online?
A: Not at this time. Please call or fax us the request.

Q: What is my loan number?
A: You can either call us or find it on the top of your payment coupon/book (please note that the first group of five numbers is your note number, and the rest of them is your customer number.)

Q: Do you do land loans?
A: Yes, we do on certain type of land.  Please call any of our 8 branch offices for details.

Q: Do you make home loans?
A: Yes, you can call any of our branch offices for detailed information. If you are looking for low fixed rate or ARM loans, please call our Charlestown, Jeffersonville, Henryville, Sellersburg, or Scottsburg offices.

Q: Where can I find out the interest rate on a business loan?
A: Please call the Charlestown office (812-256-7100) or the Sellersburg office (812-246-0600).

Q: Do you allow cosigners on loans?
A: Yes, it's usually done case by case.

Q: Which office makes mortgage loans?
A: All of our branch offices do. However, if you are looking for low rate fixed or ARM loans, please call any of our Charlestown, Jeffersonville, Henryville, Sellersburg, or Scottsburg offices.

Q: What is the balance on my loan?
A: Please call your branch office or you can check anytime if you sign up for internet online banking.

Q: What are your rates?
A: For a low rate fixed or adjustable mortgage rates, please call our secondary market loan offices at 256-5020, 246-0600, 285-7913, or 294-4511. For any other loans (auto, 2nd Mtg., boat, RV, etc.), please call any of our 8 branch offices.

Q: What are your interest rates on car loans?
A: It varies depending on the borrower's credit scores. Please stop by and visit any of our branch offices. Any of our loan officers will be glad to help you.



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