Q. How do I sign up for online banking?
A. Choose New User from the log-in section on the home page.
Q. Who do I contact with questions about Business Online Banking?
A. Please email [email protected] and someone will reach out to you.
Q. Is the web site safe?
A. Yes, the login screen and account access pages are protected by 128 bit encryption.
Q. Can I transfer money between accounts?
A. Yes, the transfer limit is $2,000.00. The limit can be raised or lowered based on your needs. To change the transfer limit please call the bank's online banking department at (888) 639-0829.
Q. Who do I contact with questions about online banking?
A. The Customer Care Center (888) 639-0829, or email at [email protected]
Q. Is there a fee for bill pay?
A. No, if you pay at least two bills each month. For any month where less than 2 bills are paid there will be a charge of $5.95 for that month.
Q. How can I add an account I just opened to my online banking?
A. Contact the Customer Care Center (888) 639-0829 or Deposit Operations (812) 256-3271.
Q. I don’t see the lock at the bottom of the screen. How do I know this website is secure?
A. If the URL (web address) starts with “https//” then it is a secure page.
Q. What happens if I can’t remember my user name or password?
A. Contact the Customer Care Center (888) 639-0829.
Q. Can I use electronic bill payment with all my accounts?
A. No, only checking accounts can be used for bill payment purposes.
Q. Who can be paid using the bill payment system?
A. Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone; charge accounts, utilities, auto- loans, professionals, even a lawn care service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.
Q. How do I place a ‘stop payment’ on a bill payment?
A. A payment may be edited or deleted any time before the “process date.” Payments that have been remitted electronically cannot be stopped.
Q. Can I pay my taxes at your website?
A. We do not take tax payments at our website. You can pay your taxes online by going to the Electronic Federal Tax Payment System.
