Q: I lost my PIN, how do I get a new one?
A: Please call your local branch to have the PIN reset.
Q: Do deposits put into the ATM receive immediate credit?
A: No, it takes about 24 hours to post.
Q: Can I get more than one card per account?
A: Yes. For personal accounts, the person’s name must be on the account. For business accounts, authorized signers may request additional cards to be issued.
Q: Is the ATM balance the actual balance in my account?
A: No, the ATM balance does not reflect outstanding checks or memo activity on the account.
Q: What is my daily withdrawal limit at the ATM?
Q: What is my VISA check/debit card daily limit for in-store or online transactions?
Q: Can my daily limit be increased?
A: Yes, by calling your local branch.
Q: Is there a charge for using my VISA Check/debit card?
A: If used as a debit, there is a $1.00 charge. If used as a credit, there is no charge.
Q: What number do I call if my card is lost or stolen?
A: Call any branch during business hours. After hours call 800-264-4274.
Q: Is there a fee to replace an ATM/debit card?
A: Yes, there is a $5.00 fee.
Q: Can you choose your own PIN for your ATM/debit card?
A: Yes, it can be done at the NWSB ATM machines. You will need the current PIN to make the change.
Q: How long does it take to receive a debit card?
A: It takes a week to ten days.
Q: Do you offer credit cards?
A: Yes, you can apply online or request an application at any of our branch locations.
Q: Can I get cash back with my VISA check/debit card?
A: Yes, as long as sufficient funds are available in the account.
Q: Will my debit card work in ATMs other than NWSB?
A: Yes, however; a foreign ATM charge will apply.
Q: Does the debit charge immediately deduct from my balance?
A: Yes. If you use your card at a gas station, $1.00 is held until your purchase clears (or posts) to your account.
Q: How old do you have to be to get a card when you have a savings/checking account?
A: You have to be 18.