Q: I lost my PIN, how do I get a new one?

A: Please call our bookkeeping department at 812-256-3271.

Q: Can I get more than one card per account?

A: Yes.  For personal accounts, the person’s name must be on the account.  For business accounts, authorized signers may request additional cards to be issued.

Q: Is the ATM balance the actual balance in my account?

A: No, the ATM balance does not reflect outstanding checks or memo activity on the account.

Q: What is my daily withdrawal limit at the ATM?

A: $300.00

Q: What is my VISA check/debit card daily limit for in-store or online transactions?

A: $1,500.00

Q: Is there a charge for using my VISA Check/debit card?

A: If used as a debit, there is a $1.00 charge.  If used as a credit, there is no charge.

Q: What number do I call if my card is lost or stolen?

A: Call any branch during business hours.  After hours call 844-202-5333.

Q: Is there a fee to replace an ATM/debit card?

A: Yes, there is a $5.00 fee.

Q: Can you choose your own PIN for your ATM/debit card?

A: Yes, you can change your PIN at any NWSB ATM.  You will need the current PIN to make the change.

Q: How long does it take to receive a debit card?

A: It takes a week to ten days.

Q: Can I get cash back with my VISA check/debit card?

A: Yes, as long as sufficient funds are available in the account.

Q: Will my debit card work in ATMs other than NWSB?

A: Yes, however; a foreign ATM charge will apply.

Q: How old do you have to be to get a card when you have a savings/checking account?

A: You have to be 18.